Kids Club Manager
JOB
DESCRIPTION
Role: | Kids Club Manager |
Location: | Bahrain Surf Park, Bilaj Al Jazayer |
Reporting to: | Head of Guest Experience / Guest Experience Manager |
YOU ARE PART OF WHAT WE ARE AND WHAT WE DO
Our Vision at Bahrain Surf Park is to bring surfing to the nation, and
develop passion for health, wellbeing and fun through Waves for All. We will attract visitors from all continents,
growing Bahrain’s surf and beach culture, and act as a catalyst to establish
Bahrain not only as the Premier Surf Destination of the Middle East, but as a
leading destination for fun - with Water, Waves and Surfing at our core.
We will create smiles, happiness, and wellbeing
through safe fun activities for all backgrounds, abilities and generations, now
and into the future.
As Kids Club Manager,
you will design, manage, and execute dynamic, safe, and engaging childcare
and youth programs across Bahrain Surf Park. Reporting to the Head of Guest
Experience, you will oversee the daily operations of the Kids Club facility,
beach play zones, youth surf camps, themed workshops, and seasonal family
events. You play a pivotal
role in creating memorable, safe, and educational experiences for young
guests while providing parents with total peace of mind. You will lead a
dedicated team of childcare attendants and activity leaders, ensuring
uncompromising child safety protocols, high activity standards, creative
programming, and warm hospitality aligned with the Aloha Spirit. |
ROLE RESPONSIBILITIES Program
Strategy & Activity Leadership
Child
Safety, Hygiene & Operations Management
Team
Leadership & Operations
Parent
Relations & Cross-Department Collaboration
|
Qualifications | ü Bachelor’s
Degree or Higher Diploma in Early Childhood Education, Primary Teaching,
Child Development, Recreation Management, or related field (required). ü Certified
Child First Aid, CPR, and AED (required). ü Background
check / Child Safeguarding clearance certificate (required). ü Fluent
in English; Arabic fluency is a strong advantage. |
Experience | ü Minimum
of 4 to 5 years of experience managing kids' clubs, youth camps, early
childhood centers, or resort recreation programs, with at least 2 years in a
managerial or supervisory role. ü Demonstrated
background in curriculum/activity planning, event management, and child
safety compliance. ü Experience
working in high-end hospitality, resort facilities, theme parks, or sports
complexes. |
Professional Skills & Attributes | ü Strong
leadership, team coaching, and operational management abilities. ü Deep
understanding of child development stages, child psychology, and safeguarding
protocols. ü Excellent
creative, organizational, and event-planning skills. ü Exceptional
interpersonal and communication skills with both children and adults. |
Personal Qualities | ü High
energy, enthusiastic, charismatic, and genuinely passionate about working
with youth. ü Warm,
patient, empathetic, and solution-oriented mindset embodying the Aloha
Spirit. ü Strong
composure and de-escalation skills when handling child or parent anxiety. ü Flexibility
to work shifts, weekends, school holidays, and public holidays. |
Key Performance Indicators (KPIs) | ü Parent
& Guest CSAT: Maintain a 90%+ parent satisfaction rating on Kids Club
safety, activities, and staff engagement. ü Child
Safety Record: Zero major child safety incidents, lost-child occurrences, or
unrecorded pick-ups. ü Program
Participation: Growth in Kids Club daily attendance, birthday party bookings,
and seasonal camp enrollments. ü Audit
& Hygiene Scores: Achieve a minimum 95% score on routine facility safety
and hygiene audits. ü Staff
Retention & Engagement: Maintain high team morale with annual turnover
below 15%. |
Benefits and Perks
|
HOW YOU DO IT:
Our Team Culture depends on all our team pulling together, and
competencies and behaviours matter. Through our performance appraisal process, the Senior Management Team at
Bahrain Surf Park is committed to supporting you to behave and perform
according to our values.
Waves for All:
We are inclusive in everything we
do. We nurture everyone from the
complete novice to expert surfer and all in between. We do this with equal
respect for everyone, and without judgement. We champion diversity. We have
integrity and are genuine. We do what we
say we will do and do it in a way that aligns with our values – every minute of
every day. We deliver ‘Waves for all’
through positive interactions with our guests and strive to get it right first time.
Bringing the Aloha Spirit to Bahrain:
We love and respect Hawaii - the birthplace of surfing
- and we embrace their Aloha Spirit in everything we do. Our positive
work environment and culture embodies at its core a unique, nurturing and
compassionate essence which promotes kindness, understanding & harmony
among people, regardless of their background or beliefs.
Vitality:
We support each other because everyone matters. People are our business, define who we are
and what we are. We care. We work
collaboratively as one team, sharing ideas, knowledge and insight to achieve
our common purpose. We have the knowledge, skills, enthusiasm and passion to
make a difference to everyone around us. We do things ‘The BSP Way’. We
recruit with Attitude in Mind. Our people-centric culture drives everything we
do, and underpins the way our guests feel about us, resulting in our ultimate
business success.
We Strive for Excellence:
We do everything to the best of our ability and never
accept second best. Our first priority is SAFETY. We are resourceful and create the best
possible experience for our guests and our BSP team. We look for new ways of doing things, embrace
change and overcome difficulties through Teamwork and open and honest
communication.
Creating Smiles:
Everything we do and how we do it is about creating
safe and memorable experiences for our guests. We are a SMILE FACTORY! J Our passion is to ensure everyone who visits
Bahrain Surf Park has THE BEST experience and shares the joy with their friends
and family, and wants to return again and again… and again..