KIM Manager

The Fair Work Agency (FWA) launched in April 2026 with a clear and ambitious mission: to make work fairer for everyone. We bring together key powers to protect workers, support responsible businesses, and take decisive action against exploitation. Today, we regulate employment agencies, license gangmasters in the agricultural and horticultural sectors, tackle serious labour abuse and modern slavery, and enable enforcement of the National Minimum Wage.

But this is just the start.

With new powers under the Employment Rights Act 2025, we are expanding our role even further. We are building the capability to ensure workers receive what they are entitled to, from holiday pay to statutory sick pay, and strengthening the system so that rights are not just set out in law, but actively upheld in practice.

Our approach is bold and practical:

• We empower workers, ensuring they understand their rights and can easily access support and raise concerns
• We make it easier for businesses to comply, simplifying processes and helping responsible employers do the right thing
• We take firm action against those who exploit workers and undercut fair competition

This is a unique opportunity to join an organisation at the very beginning of its journey. You will help shape how we operate, influence our culture, and play a direct role in improving outcomes for millions of workers and employers across the UK.

We are looking for people who are curious, collaborative and driven by making a real difference, people who want to build something that matters

ABOUT THE ROLE:

We are looking to fill two roles within the KIM and Data Protection team in the Fair Work Agency (FWA) – a Records Manager and an Information Governance Manager. While the roles will share some responsibilities, they will also be responsible for their own areas. As this is a newly created team, the successful candidates will have the opportunity to work with the KIM Lead and Data Protection Officer to design a KIM team that supports the organisation's objectives.

Both roles will work with colleagues across the FWA to implement policies, processes and controls that support compliance with the UK GDPR, Data Protection Act 2018, records management legislation and best practice, and wider information rights obligations. This will include developing and delivering training, supporting knowledge management, managing information rights casework such as Freedom of Information and Subject Access Requests, and maintaining core compliance activity, including Records of Processing Activities (ROPAs) and related governance processes.

The Records Manager role will lead on developing and maintaining a robust records management framework that supports business areas to deliver their objectives.

The Information Governance Manager will focus on advising colleagues on suitable governance when using artificial intelligence, creating Data Protection Impact Assessments (DPIAs), reviewing data sharing arrangements and controls when managing personal or otherwise sensitive data.

Please let us know on your application if you have a preference for a role.

Key responsibilities:

• To support the implementation of information governance, records and knowledge management and data protection compliance across the organisation by helping teams build KIM compliance requirements into business-as-usual activities, projects and operational processes.
• Support and manage information rights casework, including Subject Access Requests and Freedom of Information requests, ensuring responses are coordinated effectively, handled in line with legal requirements and delivered within statutory deadlines.
• Provide proportionate, practical and well-structured advice and guidance to colleagues on their obligations under information governance and records management legislation and best practice, including delivery of regular training.
• Support the development, implementation and continuous improvement of information governance and data protection policies, guidance, processes and controls to help ensure organisational compliance with relevant legislation and standards.
• Support core compliance activity, including maintaining Records of Processing Activities and helping ensure appropriate documentation is in place.
• Maintain accurate, high-quality records of advice, casework, decisions and actions for accountability, audit and assurance purposes.
• Contribute to project plans and delivery across a range of information governance and records management workstreams, supporting senior colleagues with implementation activity, monitoring progress and helping to resolve issues.
• Help drive engagement with KIM and data protection policies and standards at an operational level, building awareness and supporting colleagues to apply good practice consistently in day-to-day work.
• Work collaboratively with colleagues across business, digital, operational and corporate teams to identify risks early, promote good knowledge and information handling practice and support a culture of compliance.

Key responsibilities specifically for the Records Manager

• Develop and implement a records management framework for records in all formats that supports day to day work of all business areas, and promotes re-use of valuable information.
• Appraise and process records that meet the criteria for transfer to the National Archives.

Key responsibilities specifically for the Information Governance Manager

• Support the Data Protection Officer in handling personal data breaches, including logging incidents, supporting investigations, assessing risks and contributing to recommendations and follow-up actions.
• Develop Data Protection Impact Assessments, review data sharing arrangements, and assist in designing an approach to using artificial intelligence.

When giving details in your employment history and personal statement you should highlight your experience in line with the essential criteria.

Essential criteria:

• Experience of supporting data protection, information governance, information rights or compliance activity in a complex organisational environment, for example handling Subject Access Requests, Freedom of Information requests, other information rights casework.

OR

• Experience of developing and implementing a records management framework in a Microsoft 365 Environment, and of working with the National Archives.

• Working knowledge of the UK GDPR, Data Protection Act 2018, Freedom of Information legislation and core data protection principles, with the ability to apply them in a practical operational context.
• Experience of providing clear, accurate and proportionate advice or guidance to colleagues on policy, process or compliance issues.
• Experience of managing casework or competing pieces of work independently, including prioritising effectively and meeting tight deadlines.
• Experience of maintaining accurate records and documentation to a high standard, including supporting compliance processes such as registers, assessments or case logs.
• Strong communication and stakeholder engagement skills, with the ability to explain requirements clearly and build effective working relationships.
• Ability to work collaboratively and support the delivery of improvements to processes, controls or ways of working.

The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates.

Desirable criteria:

• Experience of handling personal data breaches.
• Experience of supporting Records of Processing Activities, Data Protection Impact Assessments, data sharing documentation or related assurance activity.
• Experience of implementing knowledge management processes across an organisation.
• Experience of working in a government, regulatory or other public sector environment.
• A relevant qualification or training in data protection, privacy, information governance or a related field.

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Changing and Improving

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including ethnic minorities, people with a disability, and people with gender diverse identities.

Job contact :

• Name : recruitment@fairworkagency.gov.uk
• Email : recruitment@fairworkagency.gov.uk

Recruitment team

• Email : recruitment@fairworkagency.gov.uk

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