Kmaleon Level 1 Support Agent

About the role

We are currently looking for a Kmaleon Support Agent Level 1.

Kmaleon is a highly customizable platform for case management and process automation in professional firms. It meets the needs of thousands of users daily, covering a wide variety of applications. It is designed for medium and large law firms, for court agent firms, as well as for companies specialized in legal services, such as debt collection companies, mass litigation firms, banking entities, and public administrations.

What you'll do

• Attention and support to Kmaleon users through remote assistance tools.
• First-level incident resolution.
• Registration, tracking, and escalation of incidents when necessary.
• Advising and resolving user incidents regarding the use of the application.
• Case follow-up until resolution.

What we're looking for

• Intermediate computer skills at a user level.
• Proficiency in Microsoft Office tools (Outlook, Word, Excel, etc.).
• Analytical skills and ability to resolve issues.
• Good verbal communication skills.
• Previous experience in customer service, telephone support, or as a teleoperator.
• Ability to work in an organized and service-oriented manner.

Nice to have

• Customer orientation.
• Ability to learn.
• Proactivity and autonomy.
• Teamwork.
• Stress management and task prioritization.

About the company & team

Join Wolters Kluwer and be part of a global, dynamic, and innovative technology company that makes a difference every day. We develop software solutions and specialized information that the world's leading professionals trust at their most important moments.

Hiring process

If you believe you meet the requirements, click the "Apply" button to join us and make a difference. If making an impact is important to you, then you are important to us too.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.