Knowledge Manager

Knowledge Manager

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

POSITION OVERVIEW

DEFTEC Corporation is seeking a Knowledge Manager to support the USSPACECOM Program Management Office (PMO) at Redstone Arsenal, AL. The Knowledge Manager will design and stand up the PMO's knowledge management structure, ensuring decision-quality information reaches leadership and staff and that the organization's knowledge is captured, organized, protected, and retrievable across its lifecycle.

JOB RESPONSIBILITIES:

• Establish the knowledge management structure for the PMO, including governance, roles, and processes for how information is created, shared, stored, and retired.
• Design and organize the PMO's Microsoft Teams environment, including teams, channels, chats, file locations, and access permissions.
• Build the PMO's complete document library, including folder structure, file plans, taxonomies, metadata standards, and version control.
• Develop and enforce naming conventions for files, folders, Teams channels, and meeting artifacts so content can be located and retrieved regardless of source or format.
• Manage SharePoint sites, shared drives, and other knowledge repositories, including site structure, permissions, and content organization.
• Use DoD-approved generative AI tools, including GenAI.mil, mil.chat, and Grok, to draft, summarize, organize, and search content, and develop guidance for appropriate AI use within the PMO.
• Plan, schedule, and open meetings for the PMO team, including preparing agendas, setting up virtual and in-person meeting platforms, and capturing minutes and action items.
• Coordinate and schedule conference rooms, resolve scheduling conflicts, and ensure rooms are prepared for meetings and briefings.
• Serve as liaison between leadership and staff sections to identify, analyze, and document information requirements.
• Establish and enforce records management procedures in accordance with the Air Force Records Information Management System (AFRIMS), DoD records management directives, and applicable retention schedules.
• Draft, update, and maintain standard operating procedures, internal policy guidance, and process documentation.
• Coordinate the creation, staffing, and disposition of official correspondence and directives.
• Train staff on knowledge management tools, Teams and SharePoint functionality, AI tools, and information-handling procedures.
• Identify and eliminate duplicate, outdated, or improperly stored information; audit repositories on a recurring basis.
• Track and report knowledge management metrics (e.g., site usage, records compliance, response times) to leadership.

In addition to the responsibilities outlined in this job description, employees may be assigned administrative, reporting, training, or other business-related tasks necessary to support DEFTEC operations, customer requirements, and contract performance.

QUALIFICATIONS:

Required Qualifications:

• 5+ Years of experience in knowledge management, records management, or information management, in a DoD or federal environment
• Demonstrated experience standing up or restructuring a Microsoft Teams and SharePoint environment, including document libraries, naming conventions, and permissions
• Working knowledge of SharePoint administration (site collections, permissions, workflows)
• Experience using generative AI tools (e.g., GenAI.mil, mil.chat, Grok) to support documentation, research, and knowledge management tasks
• Familiarity with AFRIMS and DoD records management directives
• Excellent written and verbal communication skills, with the ability to draft clear, concise policy and procedural documentation
• Expertise with Microsoft Office Suite
• Hold an secret clearance with the ability to obtain a Top Secret/SCI Clearance
• S. citizenship required

Preferred Qualifications:

• Prior USAF experience as a 3D0X1 (Knowledge Operations Management) specialist or equivalent civilian/contractor role
• Experience supporting a Program Management Office, combatant command, MAJCOM, or base-level Knowledge Management Office
• Experience supporting a program office for facility design, construction, or mission equipment integration
• Experience managing knowledge and records in classified or SCIF environments
• Familiarity with Air Force Knowledge Management Capability Working Group (AFKM CWG) processes
• Bachelor's Degree in Information Management, Business Administration, or related field
• Experience developing taxonomies and metadata standards for enterprise content
• Prior experience training staff on knowledge management tools and procedures

DEFTEC offers a comprehensive whole life benefits package that includes medical, dental, vision, holiday, paid time off, life insurance, short/long term disability, and educational reimbursement. The DEFTEC team is comprised of professionals who make a difference every day in crucial missions related to national security. Our leadership knows that this happens by employing a diverse team who is well taken care of. Our employees are our top priority making DEFTEC an ideal place to work.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAP/EEO Statement

DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities and general treatment during employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.