Knowledgebase Manager - Financial Service Desk
Summary
Knowledgebase Manager for a financial service desk account, working onsite at BGC Taguig. The role involves creating, maintaining, and updating knowledge base articles for the service desk, requiring BPO service desk experience; ITIL certification and web design skills are a plus.
TASQ is currently seeking a Knowledgebase Manager for the Financial Service Desk in Taguig. The pre-screening interview will be conducted via phone.
**Position Overview: Knowledgebase Manager - Service Desk Financial (Taguig)**
**Work Setup:** Onsite (BGC Taguig)
**Requirements:**
- A minimum of 3 years of experience in a service desk line of business within the BPO industry.
- At least 2 years of experience in managing a knowledge base (KB).
- Proven experience in creating, maintaining, and updating knowledge base articles for a service desk account.
- ITIL Certification is an advantage.
- Experience in web design is also beneficial.
**Benefits:**
- Health Maintenance Organization (HMO) coverage for the employee and two dependents starting on day one.
- Quarterly performance bonuses.
- Excellent opportunities for career development.
- 24 leaves annually.