Korean/English Bilingual - IT Technical Support (Sr. staff)@ washington, DC

Overview: We are seeking a Korean/English bilingual skilled and customer-focused Tier 2 IT Helpdesk Technician with 5 years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments. Key Responsibilities: Provide second-line technical support for laptops, desktops, mobile devices, and peripherals ac…