Korean-speaking Customer Support | Nicosia, Cyprus
Description
We’re looking for Korean-speaking Customer Support Agents to join an international iGaming team in Nicosia, Cyprus.
This is a great opportunity for someone with previous customer-facing experience who is ready to take their career abroad and become part of a multicultural environment. And because relocating is already a big move, full relocation support is included.
The package starts at €2,500 NET/month, increasing to €2,900 NET/month after your first 3 months, alongside a housing allowance, bonuses, and additional benefits.
What will you be doing?
You’ll be supporting customers across multiple brands and making sure every interaction is handled professionally, efficiently and with a human touch.
Handle customer inquiries through live chat, email and phone
Assist with account-related questions, general queries and service requests
Investigate and resolve customer issues efficiently
Maintain accurate records of interactions, feedback and complaints
Work closely with internal teams on more complex cases
Build strong product knowledge and understanding of internal procedures
Identify opportunities for customer engagement and upselling when appropriate
Deliver a consistently high-quality customer experience
Your schedule
The team operates 24/7, with rotating shifts:
07:00 – 15:00
15:00 – 23:00
23:00 – 07:00
You'll need to be comfortable working weekends and public holidays as part of the rotation.
What are we looking for?
Speak fluent Korean and have a good level of English
Have previous experience in Customer Service, Customer Support, Sales, telephone support, or another customer-facing role
Are comfortable communicating with customers through live chat, email, and phone
Have strong communication and problem-solving skills
Are comfortable working rotating shifts
Are open to relocating to Cyprus
Previous experience within iGaming is an advantage, but not a requirement.
What we offer?
No surprises here — we want you to know exactly what the package looks like from the beginning.
The salary is fixed and non-negotiable:
First 3 months: €2,500 NET/month
After 3 months: €2,900 NET/month
What else is included?
Monthly housing allowance
Mobile & internet allowance
Performance-based bonuses
Sign-on bonus for new joiners
Birthday bonus
Additional compensation for extra working hours
Medical subscription
Full relocation support
2 weeks of initial accommodation in Cyprus
Support throughout your relocation and onboarding
Additional employee benefits
Sounds like your next move?
If you're looking for an international opportunity, you're comfortable working with customers, and Cyprus sounds like somewhere you could see yourself living, we'd love to hear from you.
Apply below, and we'll guide you through the next steps.