KPI / SLA & Service Performance Analyst with Security Clearance

As the KPI/SLA & Service Performance Analyst you will provide performance management, process analysis, reporting, and program analytics. This role will support the collection, analysis, and reporting of service delivery performance metrics and trends to assist leadership with visibility into cost, schedule, and operational performance. This includes conducting the appropriate analysis to offer recommendations, solutions, and alternatives to resolve issues, concerns, problems, or methods. The i…