Kubota Service Foreman

Position Summary:

This is a working foreman role interacting directly with customers through the entire service process including selling and closing repair orders and delivery/product set-up. This position will be actively involved in Kubota equipment product assembly, providing service on equipment, and supervising other Kubota technicians.

Essential Duties & Responsibilities including the following. Other duties may be assigned.

• Service Advising
  • Responsible for writing up repair tickets, selling customer on needed repairs, and finalizing tickets for payment
  • Coordinating with designated staff for warranty work
  • Assigning work to appropriate technicians
• Technician Duties
  • This role as a working foreman may involve working on equipment, as needed, providing diagnosis and repairs
• Product Assembly
  • Assembling assigned Kubota equipment properly, timely, safely, and efficiently using available instructional materials and verbal training/coaching from experienced Kubota staff
  • Inspect the products and parts for any deficiencies and makes sure that all are corrected before installing and completing the assembly
  • Performs inspection to assure equipment meets quality standards, systems work correctly, the equipment does not leak, and assure all parts are installed correctly.
• Delivery and Customer Set-Up
  • Safely and in a timely manner transport equipment to customer and/or back to the store location
  • When delivering to customers, conduct equipment walk-around with the customer answering any questions about the equipment delivered
  • Pick-up and deliver Sales Department transfer units; this could include out-of-state transport
  • Pick-up and deliver equipment for service and repair
  • Ensure delivery vehicles and trailers are clean and in proper working order
  • Assist in the unloading/loading of equipment at the store, when available
• Equipment Yard Maintenance
  • Maintain the front and rear lots of the store, to always be clean and organized; may involve delegation and supervision of Kubota techs
  • Complete assigned training, as required, for product knowledge, transportation safety, and per company policies and procedures.

General Expectations

• Devote himself/herself to ensuring satisfaction to customers, positively representing the Kubota and Floyd’s brand
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings, as required
• Maintain a follow-up system that encourages follow through with assigned projects
• Maintain regular and thorough communication with the assigned team
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
• Understand the terminology of the business and keep abreast of technology changes in products and services
• Know and understand the federal, state, and local requirements which govern the company’s business
• Follow lawful directions from supervisors
• Understand and follow work rules and procedures
• Participate in performance management
• Interact well with others and be a positive influence on employee morale
• Uphold the company’s non-disclosure and confidentiality policies and agreements
• Work evening, weekend and holiday work hours as required