【擴編】帳戶審核客服專員 Payment Verification Customer Support Specialist (Afternoon Shift 13:00-22:00)

如果以下這些是你能做的，那麼我們正在尋找你！

你的新職務
1.確認使用者操作資料並確認合理性
2.辨識潛在帳務異常紀錄
3.整理與分析審查數據，並追蹤與問題分析
4.提供中英文書面客戶支援
5.跨部門溝通協調完善客戶體驗

我們希望你具備
1. 具備至少1年的客戶服務經驗
2. 充分的英文、中文的聽說讀寫能力
3. 能夠舉一反三，具備靈活思考的能力
4. 積極主動、喜愛與人接觸
5. 具備良好合作態度及團隊精神，並富有工作激情、責任感

If this sounds just like you, we're looking for you.
Your New Role
1. Review and verify user operation data and assess its reasonableness.
2. Identify potential accounting irregularities and abnormal records.
3. Organise, analyse, and review payment data; track issues and conduct root-cause analysis.
4. Provide Chinese and English written customer support.
5. Collaborate and communicate across departments to enhance the overall customer experience.

What you'll need to succeed
1. At least 1 year of customer service/payment processing experience.
2. Proficient in spoken and written English and Chinese.
3. Strong analytical ability with flexible and logical thinking.
4. Proactive, positive, and enjoys interacting with people.
5. Team-oriented with a strong sense of responsibility, enthusiasm, and commitment to work.