[Coupang Pay] Senior HR Generalist

What You'll Do

1. HR Operations & Employee Lifecycle Management

• Manage the full employee lifecycle across all HRM functions, ensuring seamless execution of HR processes from onboarding through offboarding in accordance with company SOPs, while delivering a positive employee experience throughout the journey.

• Drive and manage key annual HR cycles, including performance reviews, compensation reviews, and talent reviews.

• Lead employee engagement initiatives, including the annual engagement survey. Analyze results, identify meaningful priorities, and execute action plans that enhance organizational effectiveness, strengthen employee engagement, and support employee growth and development.

• Partner closely with Legal and Compliance teams to manage HR policies and internal regulations, and support audits and inspections conducted by government authorities.

• Effectively manage employee relations matters and employee cases in collaboration with the HR Legal team, ensuring appropriate resolution and mitigating organizational risk.

• Facilitate and manage formal HR governance processes, including Labor-Management Council meetings, Employee Disciplinary Committees, and other employee relations procedures.

2. HR Business Partnering

• Partner with business leaders to build and sustain a high-performance culture across Coupang Pay.

• Act as a trusted advisor to leaders by identifying organizational challenges and opportunities within different functions and collaboratively driving effective solutions.

• Diagnose organizational issues, recommend improvements, and support execution of initiatives that enhance team effectiveness, leadership capability, and business performance.

What You'll Gain

• Opportunities to work alongside top global talent and gain firsthand HR experience in a highly international and fast-paced environment.

• Exposure to HR practices within one of Korea's leading Fintech organizations.

• End-to-end HR ownership within an independent legal entity, partnering with a diverse range of functions including Technology, Business Operations, Finance, Legal, and Compliance.

• A unique opportunity to broaden your HR expertise across both strategic HRBP and hands-on HR Operations responsibilities while contributing directly to business growth and organizational success.

Basic Qualifications

• Minimum 6 years of relevant HR experience.

• Solid understanding of the full employee lifecycle and core HR processes across the HR function.

• Excellent interpersonal and communication skills, with experience partnering and influencing senior leadership stakeholders.

• Comfortable navigating ambiguity and change, with a hands-on mindset and the ability to build processes, frameworks, and structure from the ground up.

• Experience working in a global and multicultural environment.

• Proven success in a fast-paced business environment, or a strong desire to thrive in such an environment.

• Strong attention to detail with a commitment to delivering high-quality and accurate work.

• Professional fluency in English, with the ability to communicate effectively in both written and verbal settings.

• Demonstrated ability to collaborate and build strong relationships with a wide range of stakeholders across the organization.

Preferred Qualifications

• Self-starter with a strong sense of ownership and accountability.

• Adaptable, resilient, and comfortable balancing strategic thinking with operational execution.

• Passionate about creating a high-performance culture and delivering exceptional employee experiences.

• Strong problem-solving skills and the ability to manage complex people-related matters with sound judgment.

Recruitment Process and Others

Recruitment Process

• Application Review - Recruiter Screening call - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

Document Return Policy

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

1. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

1. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupangpay.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

1. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

1. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.