Kynect Specialist

POSITION TITLE: kynect Specialist

REPORTS TO: kynect Program Manager

FLSA: Non-Exempt

GENERAL RESPONSIBILITY: Provide accurate and unbiased information to help residents of Northern Kentucky understand and enroll in a health plan of their choice through one-on-one interactions, group presentations, public events, or activities.

SPECIFIC RESPONSIBILITIES:

• Event coordination- support in engaging the public to promote the program, assisting with locating events, table requirements, and submitting events, including completing event checklist, coordinating and identifying new locations or prospects per kynector per month.
• Assisting program manager with event coverage and site support.
• Assist with training as needed, resulting in the achievement of monthly agency goals
• Provides program manager with insight for continuous improvement toward agency goals

• Assist in the enrollment of the Northern Kentucky population and conduct related outreach activities.
• Facilitate consumer enrollment and outreach activities.
• Complete required training courses developed by KHBE and receive a passing score of at least 80 percent to become certified.
• Demonstrate a working knowledge of the Affordable Care Act and Kentucky’s Medicaid Enrollment Process for Medicaid Expansion.
• Travel to consumer locations in order to assist with enrollment activities.
• Provide unbiased guidance on Medicaid coverage options face-to-face, including in consumers’ homes.
• Adequately answer consumers’ questions about enrollment.
• Refer consumers to Agents, consumer assistance agencies as specified by or the Call Center when guidance is needed.
• Assist in the processing of appeals for consumers in the Exchange.
• Process re-enrollment in the Exchange.
• Guide Consumers in modifying their coverage due to any life-changing event.
• Abide by reporting standards on Exchange related activities.
• Conduct outreach activities at local events to educate Kentuckians about the Exchange.
• Assist KHBE in working on local community events to promote the Exchange.
• Achieve a high level of consumer satisfaction.
• Participate in Navigator duties for the open enrollment periods on the Exchange—this requires being willing to hold a flexible schedule and attend some evening and some weekend enrollment or outreach events.
• Accept referrals from Navigators and Agents.
• Provide access to oral interpretation of non-English languages to ensure meaningful access.
• Provide services in a location accessible to those with disabilities and materials and other utilized tools to those with disabilities.
• Ensure that an authorized representative is present for disabled individuals (when applicable).
• Perform other duties as assigned by Regional Supervisor or Program Director, including attendance at evening or weekend events.
• Assures compliance with all program and grant requirements.