Kyriba Application Support Analyst

We’re Hiring: Kyriba Application Support Analyst

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Your Day-to-Day

Application Support & Operations

• Provide Level 2 and Level 3 application support for Kyriba and its associated integrations, ensuring operational stability and timely issue resolution.

• Monitor application health, service availability, system performance, and integration processing to proactively identify and address issues.

• Investigate, troubleshoot, and resolve production incidents while conducting comprehensive root cause analysis and implementing preventive measures.

• Coordinate incident management and resolution activities with vendors, banking partners, and cross-functional teams, including ERP, Treasury, Data & Analytics, and Integration teams.

• Support application upgrades, platform releases, system maintenance activities, and continuous enhancements to improve reliability and performance.

• Maintain operational documentation, knowledge articles, support procedures, and service records to support effective service delivery.

Integration Management

• Support, maintain, and enhance integrations between Kyriba and enterprise applications, ensuring reliable and secure information exchange.

• Monitor and support inbound and outbound interfaces, managed file transfers, and batch processing activities.

• Analyze and resolve interface failures, data synchronization issues, and integration-related incidents across interconnected systems.

• Ensure the integrity, accuracy, and availability of treasury-related data flows across multiple business and technology platforms.

• Participate in integration design reviews, testing activities, deployment planning, and post-implementation support.

• Collaborate with Infrastructure, Technology Operations & Foundation (ITOF), Cybersecurity, Architecture, and vendor teams to ensure integration solutions align with enterprise standards and operational requirements.

• Support integrations with external treasury and market data providers, including Bloomberg, FXall, State Street, and other banking or treasury-related platforms.

• Assist in troubleshooting connectivity, file transmission, authentication, and data exchange issues with external partners and financial institutions.

Delivery & Continuous Improvement

• Participate in Agile and SAFe delivery ceremonies, including planning, backlog refinement, sprint execution, and release activities.

• Contribute to requirements analysis, solution design, testing, implementation, and deployment activities for system enhancements and projects.

• Identify and implement automation opportunities to improve operational efficiency, support processes, monitoring capabilities, and treasury workflows.

• Support continuous improvement initiatives by recommending process optimizations, technology enhancements, and service maturity improvements.

What We’re Looking For

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Finance Technology, or a related discipline, or equivalent professional experience.

• Experience supporting Treasury Management Systems (preferably Kyriba), ERP platforms such as SAP S/4HANA or SAP ECC, or other business-critical financial applications.

• Demonstrated experience supporting system integrations, including API-based, messaging-based, and file-based data exchanges.

• Experience troubleshooting end-to-end business and technical processes across applications, middleware, networks, vendors, and external partners.

• Understanding of secure file transmission and encryption technologies, including PGP encryption, SSH, digital certificates, public/private key management, and related security controls.

• Familiarity with IT governance, audit controls, SOX compliance requirements, change management processes, access management, and segregation-of-duties principles.

• Experience supporting application testing activities, including upgrades, patches, interface changes, security implementations, and technical enhancements.

• Ability to evaluate and assess the impact of application changes, integration modifications, infrastructure updates, and platform upgrades.

• Previous Kyriba integration or technical support experience is highly desirable.

Preferred Skills

• Knowledge of Kyriba Treasury Management processes, functionality, and system administration.

• Understanding of integrations among Kyriba, SAP ERP platforms, Data & Analytics solutions, Azure services, and Treasury/Cash Management ecosystems.

• Knowledge of external financial platforms, including Bloomberg, FXall, State Street, and other treasury service providers.

• Experience supporting Data & Analytics reporting and financial data integration solutions.

• Experience collaborating with business stakeholders and supporting business-facing applications.

• Knowledge of cybersecurity practices, operational resilience, business continuity, and disaster recovery planning.

• Experience and knowledge on the below skills

DevOps & Release Management

• Release and deployment management

• Source control and version management practices

• Test planning, execution, and validation processes

• Environment management and production release support

Technical Troubleshooting Expertise

• Root Cause Analysis (RCA)

• Application and Integration Monitoring

• Log Analysis and Diagnostic Investigation

• Incident and Problem Management

• Performance Monitoring and Optimization

• Interface and Integration Failure Resolution

• End-to-End Transaction Flow Analysis

Security & Compliance

• Data protection and encryption technologies

• Banking and treasury security controls

• Identity and Access Management (IAM)

• Audit, regulatory, and compliance requirements

• SOX and financial systems governance

• Secure integration and data transmission practices

Professional Competencies

• Stakeholder Management

• Vendor and Third-Party Relationship Management

• Cross-Functional Collaboration

• Communication and Facilitation Skills

Work Setup

Location: Makati City

Shift: Mid Shift

Must be amenable for 1 year Project Based Contract

*Note: Joining bonus, if applicable, is subject to management approval and company policies. The amount may vary based on qualifications, experience, and business requirements.

About Tech Mahindra Philippines

We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.

Your Next Move

If you’re ready for a role where you can grow, make a difference, and enjoy the ride — we’d love to meet you. Apply today and let’s get started.