L-1 Service Desk Technician

L-1 Service Desk Technician Salary: 39k package Signing bonus - 14k

Welcome bonus - 10k Medical Insurance Job Description:

Application troubleshooting relating to the Customer’s specific products Management Information Systems, including, but not limited to Service Now.

Provide Remote support to client’s organization Provide support to internal customers of the client’s organization relative to their desktop and servicing applications. Willing to work on shifts.

Requirements: 2 years related work experience Strong customer service experience

Industrial experience into Transportation or Logistics field Above average English oral and written communications skills Qualification:

Degree holder with Major in IT related courses OR Diploma holder with Major in IT related courses plus 3 years IT related working experiences Essential Skills:

Knowledge of Windows Servers Knowledge of Microsoft Office application Basic understanding of network principles

Preferred skills: ITIL certified Soft skills Requirements

Capable of working under pressure in a customer contact environment Other Essential Skills: Customer service orientation

Interpersonal skills Problem solving skills Quality focused

Result oriented Voice quality