L&I REVENUE AGENT 2
Description
Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, ReliabilityJob Highlights
Are you looking for a position where you can assist individuals and businesses while ensuring compliance and contributing to the economic well-being and safety of Washington? If so, our Revenue Agent 2 position might be what you’re looking for!
The department of Labor & Industries mission is to promote safe and healthy work environments in partnership with our customers. This Revenue Agent position is responsible for collecting debts owed to L&I in a professional and considerate manner. This ensures that individuals and businesses in the state receive just and equal handling while maintaining the solvency of the Homeowner Recovery Fund. This position is responsible for investigating and collecting debts assigned by convincing the customer to voluntarily make payments or take advanced legal actions.
This position specifically connects to the agency strategic Goal #3 “Make it easy to do business with L&I” and Goal #4 “Help honest workers, businesses and providers by cracking down on the dishonest ones.
Duties
Some of what you’ll do:
- Responsible for enforcement of Homeowner Recovery claims, also identifies, investigates and issues the appropriate legal documents once the judgement has been assigned to the agency. This action also includes contacting delinquent contractors who may be out of state to determine debt liability and enforce collections.
- Issues legal documents and initiates legal actions, issuing bank levies, wage garnishments.
- Independently represents the agency in negotiating payment agreements based on detailed analysis and verification of financial information.
- Locates individuals and assets to satisfy outstanding liability utilizing professional skip tracing methods that include field investigations, automated database searches, review of credit reports and utilizing and network of third-party contacts and professional law enforcement and collection organizations.
- Writes clear explanations of laws and rules. Prepares official decision letters, policy documents, manuals, and department orders.
- Provides timely responses to customer inquiries.
- Works with other Revenue Agents to partner and share information when assigned to the same business to coordinate collection actions.
- Utilizes other systems to review history for possible information to help with collection actions, including DOL, DOR, ESD, Google Search, SAW, Orion, and other internal systems for information.
- Works closely with the Contractor Compliance staff who investigate the complaints for clarification if needed.
- Responds to inquiries regarding claims assigned from contractors.
- Manages a caseload of collection assignments in ARC.
- Updates agency databases with the most current employer information; including hours for quarterly reports, debtor’s contact information, ownership structure, banking information and social security numbers/FEIN numbers
- Analyzes employer and account information for potential issues, fraudulent activity or criminal behavior. Collaborate with internal/external compliance groups and make referrals through Referral Tracking System as appropriate
- Provides expert testimony in legal/administrative hearings and in court relating to collection assignments, legal notices, proper service and actions taken.
- Documents all actions and interactions in ARC.
- Participates in staff meetings and work committees.
- Attends scheduled training. Work on special projects.
- And so much more!
Qualifications
Required:
Qualifying experience may substitute year-for-year for the education
- One (1) year of experience as a Revenue Agent 1
OR
- A bachelor's degree involving major study in business administration, accounting, public administration, police science, economics, criminal justice, sociology, psychology, law, or closely related field.
- AND
- One (1) year of experience in personal or corporate finance, law enforcement, adjustment of claims, collection of civil debts, or other directly related field.
Equity Competencies:
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
As well as:
- Possession of s a valid unrestricted driver's license.
Desired:
Knowledge of:
- Applicable Revised Codes of Washington (RCW) and Washington Administrative Codes (WAC)
- Federal and state laws, regulations, policies and procedures related to revenue agent duties
- Decisions affecting the legal collection of funds
- Due process of law
- General investigative techniques
- Community property laws
Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate your combination of knowledge, skills, and abilities demonstrated using an intentional equity lens.
Supplemental Information
Things You Need To Know
To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.
State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.
At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.
This position is flexible/hybrid: 1-2 days in the office per week at minimum is required. This role may be stationed at any of our L&I offices in Washington State. There will be varied times that regular office attendance will be mandatory and more frequent, such as when new staff is hired, special trainings or meetings, etc.
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Application process
We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.
Please include the following documents with your application:
- A cover letter describing specific qualifications.
- A current resume detailing applicable experience and education.
- A list of at least three professional references with current telephone numbers.
Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.
To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.
Background Check Notice
Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.
Other information
For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
- This position is represented by the Washington Federation of State Employees (WFSE).
- Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
- The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
- Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.
Did You Know?
In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.
Veterans Preference
Applicants wishing to claim Veterans Preference should attach to their application a copy of their redacted DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.
Diversity, Equity, and Inclusion Employer
L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency’s greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.
The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization.
For more Information
If you have any questions regarding this job posting, program, or the agency, please contact April Sharp.