L1.5 IT Help Desk Analyst to start ASAP
Salary: ₱35,000 – ₱40,000 per month
About the role
IT By Design is looking for an IT Service Desk/IT HelpDesk Analyst to join our growing team in Bonifacio Global City (BGC), Taguig. In this role, you'll provide technical support to international clients, troubleshoot IT issues, and ensure a smooth user experience across various systems and applications. This is a great opportunity for IT professionals who want to build their technical skills and grow their career in a dynamic Managed Services Provider (MSP) environment.
Key responsibilities
Provide Level 1–2 technical support to users through phone, email, chat, and remote support tools
Troubleshoot hardware, software, network, and user access-related issues
Support Windows 10/11, Microsoft 365, Active Directory, VPN, printers, and basic networking
Create, update, and manage tickets while maintaining accurate documentation
Use remote support and monitoring tools to troubleshoot client environments
Escalate complex technical issues to the appropriate team when necessary
Provide professional and timely support to international clients
Follow established IT processes, procedures, and service-level expectations
About you
At least 2 years of experience in IT Service Desk, Help Desk, Technical Support, or a similar role
Good understanding of Windows operating systems and Microsoft 365
Working knowledge of Active Directory
Basic troubleshooting knowledge of hardware, software, printers, vpn, and network connectivity
Experience with ticketing systems and remote support tools is an advantage
Strong verbal and written English communication skills
Customer-focused with good problem-solving and analytical skills
Willing to work night shifts aligned with US Eastern Time
Willing to work 100% onsite in BGC, Taguig