L1 Application Support Analyst

Responsibilities:

• Provide first-level application and technical support to users.
• Monitor applications, identify issues, and perform initial troubleshooting.
• Handle and resolve application-related incidents and service requests.
• Work with Linux/Unix environments for basic troubleshooting and monitoring.
• Use SQL queries for data validation, issue analysis, and troubleshooting.
• Monitor application performance and identify potential issues.
• Escalate complex or unresolved issues to the appropriate L2/L3 teams.
• Maintain proper documentation of incidents, resolutions, and troubleshooting steps.
• Coordinate with internal technical teams to ensure timely issue resolution.
• Follow defined support processes, SLAs, and escalation procedures.
• Provide timely updates to stakeholders regarding the status of reported issues.

Requirements:

• Good knowledge of Linux.
• Good understanding of SQL.
• Application/Production Support experience.
• Basic troubleshooting and problem-solving skills.
• Good communication and coordination skills.