L1 Application Support Engineer

Job Description
Must Have Technical/Functional Skills

Application monitoring, incident and service-request handling
Runbook-based triage, ticket documentation and escalation
Basic SQL/Linux/application troubleshooting
Shift support and onsite–offshore coordination

Roles & Responsibilities

Monitor applications and respond to alerts, incidents and service requests
Perform first-level diagnostics using approved runbooks
Document evidence and escalate accurately to L2/L3 teams
Support release checks, shift handovers and operational reporting

In addition Support Engineer should be able to do the following

1. Able to work in shifts.
2. Play the role of onsite co-Ordinator for offshore
3. Able to conduct RCA and provide and Implement solutions as part of L1 Support

Generic Managerial Skills, If any

Customer-facing communication and concise executive reporting Onsite–offshore coordination across distributed teams Structured ownership, prioritization, risk escalation and collaboration Ability to work independently while following enterprise governance and security standards