L1 Console Support
Salary: RM 3,333 – RM 5,000 per month
About the role
Supervise and manage the L1 SMC Monitoring team, overseeing shift operations, resource management, and incident response across multiple infrastructure domains including Windows, Linux, Network, Storage, Backup, Database and Applications.
Key responsibilities
Supervise and manage the L1 SMC Monitoring team
Manage shift rosters, leave coverage and resource backfill
Monitor Windows, Linux, Network, Storage, Backup, Database and Applications
Perform L1 troubleshooting and incident monitoring
Handle incident escalations and shift handovers
Coordinate with L1/L2/L3/L4 teams for unresolved issues
Execute Service Requests and Change Requests
Maintain SOPs and provide guidance/training to L1 team members
Perform batch jobs, automation, scripting, backup and infrastructure-related tasks as per SOP
Prepare daily, weekly and monthly reports
About you
Diploma/Degree in IT, Computer Engineering or related field
1+ year of relevant experience
Experience in Infrastructure / Server / Application support
Basic scripting knowledge
Good spoken English
Team leadership / people management experience
Experience with monitoring tools such as SolarWinds, SiteScope, WhatsUp Gold, ScienceLogic, Dynatrace, Nagios, BMC Patrol/TrueSight or IBM BigFix
Experience with Linux, Windows, WebLogic, Database, Storage or Network environments