L1 Data Network Engineer - SD-WAN & MPLS Support
Summary
Monitor network alerts, triage SD-WAN and MPLS outages, and coordinate rapid resolution using ticketing tools like ServiceNow or Jira.
Tata Consultancy Services (MEA) in Doha seeks a Network Incident Analyst to monitor alerts, triage outages, and coordinate rapid resolution. You will log incidents, classify by service, severity and impact, and ensure timely acknowledgment in alignment with SLA/TAT.
The role requires knowledge of TCP/IP, routing, VPNs and SD-WAN, plus hands-on use of ServiceNow, Remedy or Jira for ticketing. On-site work, strong communication, and escalation to L2/OEM/ISP as needed are key.