L1 Desktop and Network Support

Job Description: Job Description: Key Duties: Support users via phone, email, or in person Troubleshoot Windows OS, Microsoft 365, and hardware issues Install and configure desktops, laptops, printers, and peripherals Handle password resets and user account management (Active Directory) Assist with basic network issues (Wi-Fi, VPN, LAN connectivity) Log, track, and update tickets using ITSM tools Perform system setup, software installation, and basic troubleshooting Escalate unresolved issues t…