L1 Field Engineer

Job Description:

- Contribute to ITprojects for Antaes clients

- Provide Level 1 onsitetechnical support for customer IT systems, equipment, and relatedinfrastructure.

- Independently diagnose, troubleshoot, and resolve common hardware, software, and basic network connectivity issues.

- Perform installation, configuration, maintenance, and replacement of PCs, workstations, printers, peripherals, and other supported IT equipment.

- Support airport operational systems, including Common Use Passenger Processing Systems (CUPPS), Common Use Self-Service (CUSS) kiosks, and other assigned equipment.

- Carry out preventive maintenance, routine health checks, and corrective maintenance according to established procedures.

- Independently manage assigned incidents and service requests within agreed SLA requirements.

- Perform initial faultdiagnosis and take appropriate corrective actions to restore affected services.

- Ensure accurate and timely updates of incident records, troubleshooting activities, and resolution details in the designated ticketing system.

- Coordinate with the Service Desk, internal teams, vendors, and customers when required to facilitate incident resolution.

- Provide timely updates and maintain clear communication with relevant stakeholders during service disruptions.

- Follow established incident management, escalation, and operational procedures.

- Perform hardware replacement, equipment installation, and peripheral maintenance as required.

- Maintain proper handling, tracking, and documentation of IT equipment, spare parts, and assets.

- Assist in equipment inventory checks, stock reconciliation, and spare-parts management.

- Support scheduled equipment refreshes, deployments, and other operational maintenance activities.

- Ensure all maintenance and installation activities comply with applicable safety and operational requirements.

- Follow Client's operational standards, customer procedures, and security policies.

- Maintain accurate shift handover records, operational documentation, and task updates.

- Collaborate with team members to ensure smooth daily operations and service continuity.

- Participate in technical training, knowledge sharing, and continuous service improvement activities.

- Perform other ad-hoc duties and tasks as assigned to support operational requirements.

- Contribute to the promotion of Antaes services on top of assistance provided to client.

Job Requirements:

- 1–3 years of relevant hands-on experience in IT technical support, desktop support, or onsite field engineering.

- Proven ability to independently troubleshoot and resolve common PC, printer, peripheral, software, and network connectivity issues.

- Practical experience supporting Windows operating systems and basic LAN/WAN environments.

- Familiarity with incident management processes, service ticketing systems, and SLA-driven support environments.

- Experience providing direct onsite technical assistance to customers or end users.

- Previous experience in24/7 mission-critical operational environments would be an advantage but not mandatory.