L1 Field Services IT Technician

About us

Invotec Solutions is a Melbourne-based managed IT services provider with 25+ years supporting businesses and schools across Victoria. We're ISO 27001 certified, an Apple Education Reseller and a Google Chromebook partner, and we're trusted by some of Victoria's leading schools.

Our job is to keep technology working so teachers can teach, students can learn and admin teams can get on with it. Our local technicians get on site when it matters.

The role

We're looking for a hands-on, customer-focused IT Technician to join our Field Services team in Cheltenham. You'll be our face on site, supporting staff and students across classrooms, offices and shared spaces - often when a lesson is waiting on you.

You'll be:

• Supporting laptops, desktops and tablets

• Keeping classroom tech running, including projectors, AV and interactive displays

• Troubleshooting network and connectivity issues

• Resolving incidents and service requests on site

• Keeping teachers and admin staff in the loop on incidents, changes and planned outages

• Working with our service desk and escalation teams

• Documenting site equipment and processes

About you

You're a capable technician who's comfortable in front of customers. You can explain a technical problem in plain English to people who've never worked in a corporate IT environment, and you care about good documentation.

You'll bring:

• 12+ months in a similar role, ideally in managed services

• Windows 11 and Apple (macOS, iOS) experience

• Windows Server, Active Directory and Group Policy knowledge

• Microsoft 365 experience: Exchange Online, Teams, SharePoint and OneDrive

• Basic network support skills: WAN/LAN, routers, firewalls and security

• Strong written and verbal communication

Bonus points for:

• ITIL and customer service fundamentals

• ConnectWise Manage or similar PSA tools

• MDM experience, especially JAMF and Intune

Why Invotec

• Steady, full-time work in the education sector

• Different sites, people and problems every day

• A service desk and escalation team behind you

• Hands-on exposure to Microsoft, Apple, networking and MDM

• A clear path beyond L1

Ready to go? Apply now. We're reviewing applications as they come in, and only shortlisted candidates will be contacted.