L1 Help Desk Technician with Security Clearance

DCI Job Requirement for: L1 Help Desk Technician Location: Washington, D.C. Job Description: Serve as a Level 1 Help Desk Technician to provide o Response to technical issues o Technical support to Data Engineers • Gather necessary information and respond to customer inquiries o Over email and through ticket-based software support desk systems • Recreate and diagnose issues reported by the client • Triage, track, and correctly route support and user requests across the team • Collaborate with e…