L1 Helpdesk Technician (VIC)
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Summary
An L1 helpdesk technician at Comwire IT in Prahran (Melbourne, VIC) provides first-line technical support to end users by phone, email, and chat, troubleshooting hardware, software, and network issues to minimise downtime while delivering professional, customer-focused service.
Purpose of Position To provide technical assistance and support via phone, email or chat, to end-users who are experiencing computer hardware, software, or network-related issues. Their primary goal is to resolve technical problems and ensure that computer systems and networks are functioning properly to minimise downtime and optimise productivity. Provide a memorable customer experience with every customer contact by ensuring every service request is handled professionally; Provide telephone a…