L1 IT Field Support Engineer (Boise)

Preferred: Local to Boise, ID location Job Summary We are looking for an L1 IT Support Engineer to provide first-level technical support, handle user issues, and manage IT support tickets. Key Responsibilities Provide first-level IT support to end users via phone, email, or ticketing system. Create, update, track, and close tickets using a ticketing tool. Troubleshoot basic hardware, software, and Windows OS issues. Assist users with password resets, account access, and login issues. Support de…