L1/L2 Production Support Engineer
Key Responsibilities
- Perform batch processing and monitoring of production applications.
- Monitor applications and system activities using Kibana / Elasticsearch.
- Perform incident reporting, tracking and escalation.
- Investigate and troubleshoot production issues.
- Use SQL queries for data validation and issue analysis.
- Perform basic troubleshooting using Java and Linux.
- Coordinate with development and technical teams to resolve production incidents.
- Provide L1/L2 production support and ensure timely resolution of issues.
- Maintain relevant incident and operational documentation.
Mandatory Skills & Experience
- 3+ years of experience in IT production support.
- Hands-on batch processing experience is mandatory.
- Experience with production monitoring and incident management.
- Experience with Kibana / Elasticsearch or similar monitoring tools.
- Good knowledge of SQL.
- Basic knowledge of Java.
- Basic knowledge of Linux.
- Good troubleshooting and problem-solving skills.
- Experience in banking or financial services is preferred.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.
- Minimum 3 years of relevant IT production support experience.
EA Number: 11C4879