L1-L2 Service Desk Engineer

L1-L2 Service Desk Engineer Company: vmysmartpros Job Location: Remote (Work from home), India Employment Type: Full-time Experience Required: 1 - 3 years Growe welcomes those who are excited to: Provide L1L2 technical support for end users in a corporate environment; Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices; Install, configure, and support Windows and MacOS operating systems; Troubleshoot and resolve hardware, software, networking, and system-related issues; Perform regular system maintenance, updates, patching, and preventive support activities; Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements; Support endpoint security processes, including antivirus, encryption, and patch management; Assist with procurement, setup, and replacement of IT equipment; Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN; Escalate complex issues to senior support teams when necessary; Collaborate with internal IT teams to ensure smooth and stable IT operations. We need your professional experience: 13 years of experience in IT Support / Service Desk / Desktop Support roles; Experience combining both L1 and L2 support responsibilities; Proven experience supporting end-user devices in enterprise environments; Strong knowledge of Windows 10/11 administration; Strong experience with MacOS support (Linux knowledge is considered a plus); Understanding of endpoint security principles, including patch management, antivirus, and encryption; Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN; Experience working with ticketing or task management systems; Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English. We appreciate if you have those personal features: Strong customer-service and communication skills; Good troubleshooting and problem-solving abilities; Ability to prioritize tasks, multitask, and work within SLA requirements; Responsible, organized, and detail-oriented approach to work; Ability to stay calm and professional while supporting a high volume of users; Team player with a proactive and flexible mindset; Willingness to learn and adapt to new tools, systems, and processes. We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow. Originally posted on Himalayas Apply To this Job .