L1 Linux Systems Engineer – SUSE, RHEL & Ubuntu
Description
About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
Position summary:
Responsible for first-level monitoring, alert triage, basic Linux troubleshooting, routine health checks, incident logging and timely escalation to L2/L3 teams to maintain service availability and meet operational SLAs.
Key Responsibilities:
- Monitor server availability, infrastructure alerts and operational dashboards.
- Perform routine health checks for CPU, memory, disk space, filesystems and critical services.
- Conduct basic troubleshooting using Linux commands and approved runbooks.
- Validate alerts and log, categorize, prioritize and track incidents in the ITSM tool.
- Perform basic checks on processes, system logs, mount points, connectivity and scheduled jobs.
- Execute approved operational procedures and post-maintenance health checks.
- Escalate unresolved incidents to L2/L3 with relevant logs and troubleshooting details.
- Follow incident SLAs, escalation matrices and communication procedures.
- Maintain accurate ticket updates, shift handovers and operational documentation.
- Coordinate with global support teams to ensure uninterrupted 24x7 operations.
Required Skills:
- 1-3 Years basic knowledge of RHEL, SUSE or Ubuntu Linux.
- Familiarity with commands such as df, du, free, top, ps, grep, tail and systemctl.
- Understanding of filesystems, processes, permissions, services and system logs.
- Basic knowledge of DNS, SSH and network connectivity.
- Exposure to monitoring tools and ServiceNow or equivalent ITSM platforms.
- Understanding of incident management, SLAs and escalation procedures.
Preferred Skills:
- Basic Shell/Bash scripting knowledge.
- Linux Essentials or equivalent certification.
- Exposure to enterprise monitoring, backup and patching activities.
- Basic understanding of ITIL and global 24x7 operations.
Location / Support Model: Global 24x7x365 support across APAC, EMEA and NLAM, working in rotational shifts under a follow-the-sun model.
Why Gruve
At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.
Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.
Skills
As published by greenhouse · 14 questions · 3 written answers
Basics
First Name, Last Name, Preferred First Name, Email, Phone, Resume/CV, Cover Letter
Short answers (5)
- LinkedIn Profile
- Website optional
- What is your permanent address?
- What is your official notice period only?
- What are your salary expectations for this role?
Pick from a list (6)
- Do you have at least 1 year of hands-on experience supporting Linux servers (RHEL, SUSE or Ubuntu) in a production environment, using commands like df, top, ps and systemctl?
- Are you willing to work rotational shifts in a 24x7x365 follow-the-sun model?
- If a filesystem is 100% full, is it acceptable for an L1 engineer to delete log files directly to free space without a runbook or L2 approval?
- I acknowledge my right to refrain from disclosing any confidential or proprietary information during the interview and understand that the company will not solicit such information, in accordance with the Non-Disclosure Agreement
- I consent to the use of AI-powered note-taking tools during the interview process and acknowledge that the interview may be recorded and stored for evaluation purposes.
- I hereby provide my consent to share my professional referees with Gruve and authorize Gruve, or its designated third-party representative, to contact them for the purpose of conducting business reference checks as part of the hiring process.
Written answers (3)
- Could you please share your current CTC breakdown, including the fixed and variable components (if applicable)?
- You get an alert that /var is at 95% usage. What commands would you run, and what would you do next?
- An alert shows a critical service is down on a Linux server. How would you check it?