L1 OpenShift / Datacenter Support Engineer

JOB DESCRIPTION

L1 OpenShift / Datacenter Support Engineer

Position Details

Position: L1 OpenShift / Datacenter Support Engineer

Experience: 3–4 years in Datacenter and Kubernetes / OpenShift support

Shift: 24×7 rotational shift support, including night shifts and on-call support as required

Location: [Nagpur]

Job Summary

We are looking for an L1 OpenShift support Engineer in Datacenter responsible for monitoring, operational support, incident handling and initial troubleshooting of OpenShift/Kubernetes infrastructure and associated platform components. The candidate will work closely with L2/L3 teams and cross-functional infrastructure teams to ensure high availability, stability and smooth operation of the platform.

Key Responsibilities

1. OpenShift / Kubernetes Monitoring & Support

Perform 24×7 monitoring of OpenShift/Kubernetes clusters and ensure its up and running.

Monitor cluster health, cluster status, master/control-plane and worker nodes.

Monitor node availability, resource utilization and cluster capacity.

Monitor storage/PVCs, cluster operators and other OpenShift components.

Identify abnormal resource consumption and capacity-related alerts.

Perform initial troubleshooting of cluster and application infrastructure issues.

Escalate complex issues to L2/L3 teams within defined SLA.

Immediate reporting in case of any alert.

Maintain handover muster with detailed information of activities performed.

Assist L2/L3 for patch management

2. Alert & Incident Management

Monitor infrastructure and OpenShift alerts through monitoring tools.

Perform initial troubleshooting and impact assessment of alerts.

Handle incidents and service requests as per defined operational procedures.

Manage incident/service request lifecycle from identification to closure.

Maintain proper incident documentation and escalation records.

Participate in on-call support whenever required.

3. Infrastructure Monitoring

Monitor CPU and memory utilization at cluster and namespace level

Report under or over utilization of application resources

Monitor node health and availability

Monitor storage and PVC utilization.

Monitor cluster capacity and infrastructure availability.

Monitor network/connectivity-related alerts and OpenShift cluster operators.

Identify potential capacity issues and proactively escalate them.

Required Technical Skills

Mandatory

Hands-on experience on Red Hat OpenShift (4.x)/ Kubernetes. (1.29 and above)

RHEL Linux troubleshooting

Good communication and coordination skills.

Good troubleshooting and analytical skills.

Handson experience on Continuous deployment tool

Basic networking concepts – TCP/IP, DNS, HTTP/HTTPS, OSI model ,Vlan, Subnets, sftp

Proficiency in administering one or more enterprise middleware stack

IBM MQ.

HashiCorp Vault

ELK Stack

Kafka

Apache HTTP based Webserver

API Gateway

Good to Have

Red Hat OpenShift certification. (DO180, DO 280)

Kubernetes certification (CKA)

Knowledge of OpenShift ACM and ACS

Knowledge of ITIL 4 processes.

Qualification

B.E/B.Tech in Computer Science and Information Technology