L1 Production Support

Job Responsibilities

• Monitor application performance, system alerts, scheduled jobs and data-processing workflows.

• Receive and manage incidents and service requests through phone, email and the ticketing system.

• Assess and prioritise incidents based on severity and business impact.

• Perform initial troubleshooting and follow established procedures to resolve common issues.

• Escalate unresolved incidents to the relevant technical teams.

• Maintain accurate incident records and provide timely updates to stakeholders.

• Coordinate with technical teams to support service recovery.

• Perform shift handovers and maintain support documentation.

Job Requirements

• Diploma or degree in Information Technology, Computer Science or a related field.

• At least 2 years of experience in application support, service desk or production support.

• Basic understanding of ITIL incident and service management processes.

• Ability to interpret system alerts, dashboards and logs.

• Good communication, troubleshooting and problem-solving skills.

• Experience with cloud applications and monitoring tools is an advantage.

Interested candidates are encouraged to submit their resumes outlining their relevant experience and achievements to sherriyang(@)talentvis.com or click apply!

**We regret to inform that only shortlisted candidates would be notified**

EA License No: 04C3537

EA Personnel No: R22106683

EA Personnel Name: Yang Hui Shan, Sherri