L1 Service Desk Analyst
Salary: ₱35,000 – ₱50,000 per month
About the role
Join our team as an L1 Service Desk Analyst and play a vital role in delivering exceptional technical support to our users. We are looking for a detail-oriented professional who can resolve issues efficiently, maintain high customer satisfaction, and thrive in a fast-paced environment.
Key responsibilities
Provide first-level technical support for hardware, software, and network issues
Respond promptly to user inquiries via phone, email, or ticketing system
Troubleshoot and resolve incidents within defined SLAs
Log and track all service desk requests accurately
Collaborate with higher-level support teams for escalations
Share knowledge and best practices with colleagues
About you
Minimum 3 years of experience in IT helpdesk or technical support roles
Strong problem-solving skills and attention to detail
Excellent verbal and written communication skills
Ability to work independently in an office environment
Familiarity with ticketing systems and remote troubleshooting tools