L1 Support Engineer

Job Description:-

Employment Type: 1 Year Contract
Joining: Immediate Joiner / Short Notice

Roles And Responsibility:-

Key Responsibilities

• Provide L1 support for Active Directory, Microsoft Entra ID and Microsoft 365 services.
• Perform user account creation, modification, disablement, password resets and account unlocks.
• Manage approved security group, distribution group and Microsoft 365 group memberships.
• Troubleshoot basic user authentication, login, password and account-related issues.
• Support Microsoft 365 licensing, MFA registration and user access issues.
• Provide support for Exchange Online, Outlook, shared mailboxes, calendars and basic email-flow issues.
• Troubleshoot basic Microsoft Teams and OneDrive for Business issues.
• Log, update, track and close incidents and service requests within the defined SLA.
• Escalate complex technical, security and configuration-related issues to L2/L3 teams.
• Coordinate with Bank IT, Network, Security and other technical teams for issue resolution.
• Maintain ticket records, support documentation and operational reports.
• Follow the Banks information security, access-control and change-management policies.

Required Skills and Qualifications

• Working knowledge of Active Directory, Microsoft Entra ID and Microsoft 365.
• Basic knowledge of Exchange Online, Outlook, Teams and OneDrive for Business.
• Basic understanding of Windows OS, DNS, networking and PowerShell.
• Experience working with ITSM/ticketing tools in an SLA-based environment.
• Good troubleshooting, communication and end-user support skills.
• Banking or BFSI support experience will be preferred.
• Relevant Microsoft certification will be an added advantage.