L1 Support Engineer

We are seeking a skilled L1 Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing first-level support for production systems, ensuring that all issues are addressed promptly and efficiently. You will work closely with various teams to troubleshoot and resolve technical problems, utilizing your expertise in Google Cloud Platform (GCP), Python, and SQL. Key Responsibilities: - Monitor and maintain production systems to ensure optimal performance. - Provide first-level support for incidents and service requests, ensuring timely resolution. - Collaborate with cross-functional teams to identify and resolve technical issues. - Document all support activities and maintain accurate records of incidents. - Assist in the implementation of new systems and upgrades, ensuring minimal disruption to services. - Participate in on-call support rotation as needed. Required Skills: - Proficiency in Google Cloud Platform (GCP). - Strong programming skills in Python. - Solid understanding of SQL and database management. - Excellent problem-solving abilities and attention to detail. - Strong communication skills, both verbal and written. - Ability to work effectively in a team-oriented environment. If you are passionate about technology and eager to contribute to a fast-paced environment, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional support and ensuring the reliability of our production systems.