L1 System Administrator | Windows, VMware & Cloud Operations
Description
About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
Position summary:
We are looking for a proactive L1 System Administrator to support Windows Server, VMware virtualization and Azure/AWS infrastructure. The role is responsible for infrastructure monitoring, alert triage, routine health checks, basic troubleshooting, incident logging and timely escalation to L2/L3 teams to maintain service availability and meet operational SLAs.
Key Responsibilities:
Windows Server Operations
- Monitor Windows Server availability, alerts, resource utilization and critical services.
- Perform routine health checks covering CPU, memory, disk space, services and event logs.
- Conduct basic troubleshooting for server availability, service failures and connectivity issues.
- Log and escalate incidents related to Active Directory, DNS, DHCP and Windows services.
- Support post-patching and post-maintenance health checks using approved procedures.
VMware Virtualization
- Monitor VMware ESXi, vCenter, virtual machine availability and infrastructure alerts.
- Perform basic checks on VM status, resource utilization, host connectivity and datastore capacity.
- Support routine VM health checks and escalate virtualization issues to L2.
- Assist with scheduled maintenance validation and approved operational procedures.
Cloud Operations – Azure/AWS
- Monitor cloud virtual machines, resource health, availability and infrastructure alerts.
- Perform basic checks for VM status, CPU, memory, disks and connectivity.
- Validate cloud monitoring alerts and perform initial troubleshooting using approved runbooks.
- Escalate cloud VM, access, networking and resource-related issues to L2/L3 teams.
Operations & Service Management
- Create, categorize, prioritize and update incident tickets in ServiceNow or equivalent ITSM tools.
- Perform initial incident triage and follow documented troubleshooting procedures.
- Escalate unresolved and critical incidents within defined SLAs and escalation matrices.
- Support major incident communication, routine maintenance checks and backup status validation.
- Maintain shift handover notes, operational checklists and incident documentation.
- Coordinate with L2/L3, Network, Security, Storage/Backup and Application teams.
- Follow ITIL Incident, Change and Request Management processes and ensure continuous 24x7 operational coverage.
Required Skills & Qualifications:
- 1–3 years of experience in IT infrastructure operations, Windows Server support, infrastructure monitoring or cloud operations.
- Basic knowledge of Windows Server and Windows operating system troubleshooting.
- Familiarity with Windows services, Event Viewer, Active Directory, DNS and DHCP fundamentals.
- Basic understanding of VMware, virtual machines, ESXi and vCenter.
- Fundamental knowledge of Azure or AWS, including virtual machines, monitoring and resource utilization.
- Familiarity with CPU, memory, disk space, connectivity checks and infrastructure alerts.
- Exposure to monitoring tools and ServiceNow or equivalent ITSM platforms.
- Understanding of incident management, SLA compliance and escalation procedures.
- Good communication, documentation and shift handover skills.
- Willingness to work in rotational shifts in a 24x7 production support environment.
Preferred Skills & Qualifications:
- Basic PowerShell scripting knowledge.
- Microsoft Azure Fundamentals (AZ-900) or AWS Cloud Practitioner certification.
- Exposure to VMware monitoring and cloud dashboards.
- Basic knowledge of patching, backup, disaster recovery and infrastructure security.Familiarity with ITIL processes and enterprise monitoring tools.
Why Gruve
At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.
Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.
Skills
As published by greenhouse · 13 questions · 2 written answers
Basics
First Name, Last Name, Preferred First Name, Email, Phone, Resume/CV, Cover Letter
Short answers (7)
- LinkedIn Profile optional
- Website optional
- Can you provide a link to your LinkedIn profile? optional
- What is your permanent address? optional
- What is your current notice period?
- What are your salary expectations for this role?
- Do you have 2+ years of experience in Windows Server administration and enterprise infrastructure?
Pick from a list (4)
- Do you have experience in patch management, vulnerability remediation and endpoint compliance?
- I acknowledge my right to refrain from disclosing any confidential or proprietary information during the interview and understand that the company will not solicit such information, in accordance with the Non-Disclosure Agreement
- I consent to the use of AI-powered note-taking tools during the interview process and acknowledge that the interview may be recorded and stored for evaluation purposes.
- I hereby provide my consent to share my professional referees with Gruve and authorize Gruve, or its designated third-party representative, to contact them for the purpose of conducting business reference checks as part of the hiring process.
Written answers (2)
- Do you have hands-on experience with VMware ESXi/vCenter, HA, DRS and vMotion? Please explain with examples?
- Do you have hands-on experience with SCCM/MECM, Intune and Autopilot? Please explain with examples?