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Twoconnect

Discussion

L1 Technical Support Representative - Work from Home / Dayshift

  • Provide technical support to customers regarding EV charging stations via phone, email, and live chat.
  • Diagnose and troubleshoot hardware and software issues related to EV chargers and their networks.
  • Guide customers through installation, setup, and maintenance procedures.
  • Escalate complex issues to the engineering or field service team as required.
  • Monitor and analyse system performance, identifying potential issues proactively.
  • Ensure timely documentation of customer interactions, troubleshooting steps, and solutions in the ticketing system.
  • Assist in firmware updates, system integrations, and remote diagnostics.
  • Provide technical training to customers and internal teams on best practices.
  • Stay up to date with industry trends, emerging technologies, and product updates.
  • Collaborate with the sales team to identify customer needs and provide pre-sales technical assistance.
  • Ensure compliance with industry standards and safety regulations.
  • Other role specific duties that may arise.

Requirements

  • Bachelor's degree in Engineering, IT, or a related technical field preferred.
  • Prior experience in technical support, customer service, or a similar role.
  • Knowledge of electric vehicle charging infrastructure, power systems, or renewable energy is a plus.
  • Strong troubleshooting skills with hardware, software, and networking components.
  • Experience using CRM and ticketing systems (e.g., Zendesk, Freshdesk, or similar).
  • Excellent communication skills with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and manage multiple customer inquiries effectively.
  • Proficiency in Microsoft Office Suite and Google Workspace.
  • Strong attention to detail and commitment to customer satisfaction.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

  • Permanent work from home
  • Schedule: TBA
  • HMO with 2 free dependents and medical reimbursements
  • Government-mandated benefits
  • Opportunities to work with leading companies in Australia and beyond
  • Training programmes for career development
  • Engaging company outings, team activities and wellness sessions
  • Supportive, inclusive culture
  • Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

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What this application asks

workable

First name, Last name, Email, Phone, Address, Please provide your WFH address (barangay, city/municipality, and province)., Education, Resume, How much is your expected monthly salary in PHP? (please input numeric characters ONLY), Do you agree to participate in employment reference checks during the recruitment process and further background checks after offer acceptance? (If you are currently employed, references from your current employer are not required. You may instead provide references from previous managers or supervisors from your most recent past employers.), Do you agree to undergo a pre-employment medical examination (e.g., X-ray, urinalysis, CBC, etc.) after offer acceptance and before your start date?

  • Do you have at least 2 years of experience in technical support, IT support, or a similar customer-facing technical role? yes / no
  • Do you have experience working with electric vehicles (EVs) or EV charging stations? yes / no
  • Do you have hands-on experience troubleshooting hardware, software, networking, or connected devices? yes / no
  • Have you handled multiple lines of business (LOBs) across chat, email, and voice/calls? yes / no
  • Have you used a CRM or ticketing system such as Zendesk, Freshdesk, ServiceNow, or a similar platform to document and manage customer issues? yes / no
  • Are you comfortable providing technical support to customers through phone, email, and live chat, including explaining technical issues to non-technical users? yes / no
  • Are you comfortable working on a shifting schedule, including weekends? yes / no
  • We can offer up to PHP 40,000 per month for this role, depending on your experience and qualifications. May we know your expected salary? written answer
  • Which countries or regions have you supported in previous roles? (e.g., US, UK, NZ, CA) written answer
  • Do you currently reside in the Philippines and have the right to work in the country? yes / no

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