L1 Technical Support Technician
Salary: $60,000 – $65,000 per year + super
Full-Time | CBD + Hybrid WFH | Career Growth | Supportive Team Culture
Are you ready to take the next step in your IT career with a company that values your growth, supports your development, and offers genuine work-life balance?
Our client is a well-established IT Managed Services provider with over 20 years of success partnering with medium corporate clients. As part of their continued expansion, they’re seeking a proactive and customer-focused L1 Technical Support Technician to join their dynamic technical team.
What’s on Offer
Excellent Monday–Friday hours — no weekend work
Hybrid flexibility — work from home and up to 4 days a week
Outstanding benefits and long-term career opportunities
Salary negotiable based on experience
Supportive team culture with room to grow and upskill
🛠️ Your Role
You’ll be the go-to expert for Level 1 support issues, working closely with a collaborative technical team and also remotely on your own.
This role offers variety, autonomy, and the chance to deepen your technical expertise while supporting multiple clients.
🔍 What You’ll Bring
To thrive in this role, you’ll need:
Minimum 1 years’ experience in a similar IT support role
Strong customer service and clear verbal communication
Take accountability for all Level 1 tickets and problem solve in a proactive manner
Maintain activity in the escalation queue, ensuring prompt resolution by providing detailed documentation to Senior Engineers
Hands-on experience with:
Windows AD & Group Policy
Windows troubleshooting and support
Microsoft O365 administration
iPad management and general device support
Experience with Mobile Device Management (MDM) solutions
Microsoft Office Suite including Teams and OneDrive
Hardware support — printers, desktops, laptops
Basic network troubleshooting — LAN/WAN/VLAN/Wi-Fi/VPN
Mobile OS support — iOS and Android
Take Cybersecurity seriously
Solid problem-solving and documentation skills
A proactive mindset and willingness to go the extra mile
Adhere strictly to ISO9001 (Quality) and ISO27001 (Security) standards and all policies in our IMS SharePoint site to ensure consistency and data confidentiality throughout the support lifecycle
✅ Additional Requirements
Must be well-presented, articulate, and customer-centric
Must hold permanent work rights in Australia
If you're looking for a role where your contributions are valued, your skills are nurtured, and your career can truly flourish this is the opportunity for you.