L2 Application Support (1 Year Contract)
About the role
Application Operation is responsible for providing day-to-day operational support for the bank's production applications to ensure availability, stability, and timely issue resolution. This role serves as a key frontline support function, working under the guidance of the Senior Application Operation and Application Operations Lead within a regulated Virtual Bank environment.
Key responsibilities
Provide L2 support for production applications
Monitor application health, alerts, and operational dashboards
Respond to application incidents and service requests according to procedures
Perform initial troubleshooting and escalate complex issues when required
Support application deployments, releases, and configuration changes
Execute routine operational tasks such as application restarts, job monitoring, and housekeeping
Ensure application access control and operational procedures are followed
Maintain incident records, operational logs, and documentation
Collaborate with Developer, DevOps, Cloud, and Infrastructure teams
Support DR, BCP, and operational readiness activities as required
About you
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum 2–4 years of experience in application support or IT operations
Experience supporting production applications or customer-facing systems
Basic understanding of ITIL processes, especially Incident and Change Management
Strong troubleshooting, documentation, and communication skills across technical and non-technical stakeholders
Willingness to work in shift-based or on-call operational support model
Basic exposure to cloud-based application environments is preferred
Familiarity with ticketing/service management tools (e.g., JIRA, ServiceNow) is a plus
Basic SQL or database query skills for log/incident investigation is a plus