L2 Application Support Analyst - Banking Applications

Purpose of the role :

Provide L2 application support including 24/7 Production support. Adhere to support standards, guidelines, and ensure EOD process completion on time. Support Problem, Change, and Incident Management following ITIL processes.

Key Responsibilities :

- Contribute to application projects and technical expertise in Lending & Collections across PAN India regions.

- Handle production queries, issue resolution, RCAs, and process improvements.

- Provide On-call support for end users and manage P1 issues during extended hours.

- Coordinate with vendors and internal teams for issue resolution.

- Identify service improvement opportunities.

Technical Competencies :

- Working knowledge on Unix/Linux Flavors.

- Knowledge on SQL (Any RDBMS).

- Exposure to Java.

- Experience in Treasury, CCIL & EOD applications.

Behavioural Competencies :

- Strong collaboration, communication, and problem-solving skills.

- Customer-focused mindset.

Desired Experience & Qualification :

- Graduate with 3 to 7 years of experience in Treasury, CCIL & EOD application Support.

- Proven capability to drive results in production support.