L2 Application Support Engineer (a)
80-100 %
Zurich
What you're going to do
Are you passionate about keeping business-critical applications stable and resolving complex technical issues? Do you enjoy troubleshooting incidents, analyzing system behavior, and collaborating with support, engineering, and development teams? Then this could be the right opportunity for you.
In our Market Unit Financial Services, we develop and operate tailored software solutions in demanding and highly regulated environments. As part of a growing managed-services setup, you will analyze and resolve incidents, ensure reliable application operations, and contribute to the continuous improvement of our support services. You will play a key role in delivering high-quality operational services and maintaining business-critical applications.
You will be responsible for the following tasks:
- Analyzing and resolving incidents escalated by L1 Support
- Troubleshooting application issues using logs, monitoring data, and technical documentation
- Coordinating incident resolution with support teams, developers, and external providers
- Monitoring application availability, performance, and operational health
- Supporting deployments, release validation, and operational activities
- Contributing to problem management and root-cause analysis activities
- Driving operational improvements and support automation initiatives
What we're looking for
- Degree in computer science, information technology, or equivalent practical experience
- Experience in application support, application management, or production support
- Experience troubleshooting enterprise applications and technical integrations
- Hands-on experience with monitoring and observability tools such as Splunk, Grafana, Checkmk, or similar solutions for environment monitoring and application log analysis
- Practical experience with ServiceNow and Jira Service Management (JSM)
- Basic working knowledge of Jira and Confluence for issue tracking, collaboration, and documentation
- Experience with monitoring, observability, and ITSM tools
- Understanding of ITIL-based incident and problem management processes
- Understanding of deployment, release, and CI/CD processes
- Strong communication and collaboration skills
- ITIL 4 Foundation certification is a strong plus
- Fluency in German and English
Sharp minds, good vibes
We are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Winterthur, Bassersdorf, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work.
As a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together!
Apart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities.
We firmly believe that diversity drives innovation and creates a vibrant and engaging workplace. We therefore encourage applications from people of all genders, all backgrounds, and all life journeys – a sentiment we express with an (a) for «all» in our job postings. At Adnovum, everyone is welcome.
For data privacy reasons, we only accept applications submitted via our online portal. Applications received by e-mail cannot be processed. Thank you for your understanding.
Talent Acquisition Team
jobs@adnovum.com