L2 Application Support Engineer (Payments) | Contract

Responsibilities:

Take initiative and proactively address tasks and issues.
Resolve user queries efficiently while maintaining a strong service mindset.
Provide technical and non-technical support to the Singapore Branch.
Communicate clearly and professionally with users, technical teams, vendors, and management.
Balance technical knowledge with effective business communication.
Clearly communicate incidents, business impact, risks, workarounds, and resolution status.
Build strong relationships with users, vendors, and internal support teams.
Coordinate with relevant teams to ensure timely resolution of issues and requests.
Maintain incident logs, reports, SOPs, and knowledge repositories while driving service improvements.
Work with L3 Support and vendors to define SLAs and ensure compliance with agreed service standards.
Provide application support for FAST Payment systems.
Support Accounting and Customer Information File (CIF) applications.
Troubleshoot applications, investigate incidents, resolve issues, and handle service requests.
Support application releases, changes, enhancements, and post-deployment validation.
Perform application monitoring, health checks, and operational support.
Collaborate with L3 Support and vendors to resolve complex application issues.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
Minimum 8 years of application support experience within corporate banking or financial services environments.
Strong hands-on experience supporting FAST payment systems and other payment-related applications.
Solid understanding of payment transaction processing, banking operations, and end-to-end payment workflows.
Working knowledge of accounting processes, reconciliation, settlement, and General Ledger (GL) impacts.
Good understanding of CIF (Customer Information File/System) and customer master data management.
Proven experience supporting Commercial Off-the-Shelf (COTS) applications.
Strong analytical, troubleshooting, and problem-solving capabilities.
Ability to manage multiple application support activities, enhancements, and projects simultaneously.
Experience leading application support teams and effectively balancing BAU operations, application enhancements, and project deliverables.
Strong stakeholder management, communication, and vendor coordination skills.

Preferred Skills and Experience

ITIL Foundation certification is preferred.
Experience supporting PayNow, GIRO, SWIFT, and ISO 20022 payment messaging.
Familiarity with Splunk, Dynatrace, AppDynamics, or similar application monitoring and observability tools.
Experience conducting application health checks and operational monitoring.
Basic knowledge of SQL, log analysis, and application troubleshooting techniques.

Good to Have

Experience administering Windows Server and Linux Server environments.
Familiarity with ServiceNow, Jira, Azure DevOps, or similar IT service management and support tools.
Exposure to MAS Technology Risk Management (TRM) guidelines and banking IT governance practices.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

See also