L2 Application Support (Enterprise Software)
Salary: RM 4,000 – RM 6,000 per month
About the role
Stampede Solution is seeking an experienced L2 Application/IT Support (Enterprise Software) professional to join our dynamic technical support team. This is a full-time position based in Bangsar South, Kuala Lumpur. In this role, you will provide second-level technical support for enterprise software applications, serving as a critical bridge between end-users and our development teams. You will take ownership of complex technical issues, troubleshoot application problems, and ensure minimal disruption to our clients' business operations. This position is essential to maintaining service quality and customer satisfaction across our enterprise client base.
Key responsibilities
Provide advanced technical support for enterprise software applications, handling complex issues that exceed first-level support capabilities
Troubleshoot and diagnose application-related problems, including performance issues, system integration failures, and functionality defects
Document and escalate issues appropriately, maintaining detailed records of problems, resolutions, and workarounds in ticketing systems
Collaborate with application development teams to identify root causes and implement permanent solutions
Configure and customise enterprise software according to client requirements and business specifications
Conduct user training and technical guidance to help clients maximise software functionality
Monitor system performance, identify bottlenecks, and recommend optimisations
Maintain comprehensive knowledge documentation and create technical guides for common issues and procedures
Provide on-call support during critical system outages or production incidents as required
Liaise with clients to understand their business needs and provide proactive technical solutions
What we're looking for
2-4 years of professional experience in L2 application support or technical support roles, specifically with enterprise software environments
Strong understanding of enterprise software systems, database concepts, and application architecture
Proficiency in troubleshooting tools, diagnostic utilities, and system monitoring software
Experience with ticketing systems and support management platforms
Excellent knowledge of Windows and/or Linux operating systems and network fundamentals
Familiarity with SQL queries and basic database administration concepts
Strong analytical and problem-solving skills with the ability to work through complex technical challenges methodically
Excellent communication skills, capable of explaining technical concepts to non-technical users
Ability to manage multiple tickets and prioritise workload effectively in a fast-paced environment
Customer-focused mindset with patience and commitment to delivering quality support
Certification in relevant technologies (CompTIA A+, Microsoft certifications, or similar) is advantageous
Experience with specific enterprise applications (ERP, CRM, or business management systems) is highly desirable
What we offer
At Stampede Solution, we are committed to fostering a supportive and collaborative workplace where technical excellence is rewarded and professional growth is encouraged. We offer a competitive salary package commensurate with experience and qualifications. Our benefits include comprehensive health and medical coverage, career development and training opportunities to stay current with emerging technologies, and a structured pathway for advancement to senior technical or management roles. We provide a collaborative team environment where your expertise is valued and your contributions directly impact client success. Additionally, we offer flexible working arrangements where possible, and we maintain a healthy work-life balance culture. We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds.
About us
Stampede Solution is a forward-thinking technology services company dedicated to delivering innovative IT solutions and exceptional support services to enterprise clients. With a strong reputation for technical excellence and customer-centric service delivery, we pride ourselves on building lasting partnerships with our clients. Our team comprises skilled professionals who are passionate about solving complex technical challenges and driving business value through technology. We operate in a dynamic, collaborative environment where continuous learning and professional development are integral to our culture. At Stampede Solution, we believe that our people are our greatest asset, and we are committed to supporting their growth and success.
Apply now
If you are a talented L2 support professional with a passion for enterprise software and a commitment to delivering excellent customer service, we would like to hear from you. Please submit your resume and a brief cover letter detailing your relevant experience and technical expertise. Join Stampede Solution and take your IT support career to the next level.