L2 Application System Support Specialist
About the role
Level 2 application support role focused on enterprise and business application maintenance, troubleshooting, and technical enhancement. The role encompasses application support and incident resolution, SQL and database management, programming and system enhancements, AI and automation initiatives, and system integration project support.
Key responsibilities
Provide Level 2 application support for enterprise and business applications
Investigate, troubleshoot, and resolve application incidents, system errors, integration failures, and performance issues
Monitor application health, interfaces, scheduled jobs, and system availability
Perform root cause analysis (RCA) and implement preventive measures to minimize recurring incidents
Develop and execute SQL queries for data extraction, validation, reconciliation, and troubleshooting
Analyze database tables, relationships, stored procedures, and application data flows
Develop, maintain, and troubleshoot application scripts, programs, and system interfaces
Support minor application enhancements, bug fixes, and change requests
Develop API integrations, automation scripts, and utilities to improve system functionality
Proactively identify repetitive manual tasks and opportunities for process automation
About you
Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related discipline
4–6 years of relevant experience in enterprise application support and technical troubleshooting
Experience with databases such as Microsoft SQL Server, MySQL, PostgreSQL, or Oracle
Knowledge of secure coding practices, version control, and change management procedures