L2 Calypso Support Engineer

Must Have Skills :

- Minimum 5 years relevant experience in Calypso.

- Calypso product knowledge L2 level, plus Calypso dev experience and support system tools knowledge.

- Java, Linux, and SQL skills with any RDBMS (Oracle, PostgreSQL, SQL Server).

- Excellent communication skills (both verbal and written).

- Excellent troubleshooting experience with ITSM / ITIL.

Technical Skills :

- Hands-on experience with Calypso (front-to-back processing, Treasury, Derivatives, Collateral, Confirmations).

- Strong Java debugging skills.

- Solid SQL skills for data investigation and minor fixes.

- Comfort with Linux/Unix command line for log collection.

- Experience with ITSM tool 'Ivanti Neurons' for incident and change management.

- Understanding of Calypso architecture.

Responsibilities :

- Act as primary Calypso L2 technical support contact for incidents and service requests.

- Triage incoming tickets, reproduce issues, and apply recovery steps.

- Perform root-cause analysis (RCA) for recurring incidents.

- Conduct Java-level debugging and analyze logs.

- Escalate to Level 3 / Development with detailed technical analysis.

- Execute database queries (SQL) and perform configuration checks.

- Monitor application health and coordinate with infrastructure teams.

- Maintain runbooks, knowledge base articles, and playbooks.

- Participate in on-call rotations.