L2 Citrix Administrator

Job Description Citrix Administrator (L2) :

Location : Chennai

Experience : 6 to 8 years

Employment Type : Full-time

Role Summary :

The Citrix Administrator L2 will support enterprise Citrix Virtual Apps (CVAD) environments in a 24x7 managed services / ICC delivery model. The role involves L2 troubleshooting, platform administration, image management, upgrades, and escalation handling while ensuring SLA adherence and service stability.

Key Responsibilities :

- Provide L2 administration and troubleshooting for Citrix Virtual Apps environments.

- Perform Citrix upgrades, patching, and policy configuration.

- Manage master image creation, maintenance, and catalog upgrades.

- Provision VDIs using Machine Creation Services (MCS) and Provisioning Services (PVS).

- Conduct daily health checks of VDIs, delivery controllers, and core Citrix components.

- Troubleshoot session, login, performance, and application issues using Citrix Director.

- Handle incident, problem, and change management activities.

- Coordinate with L3 teams and vendors for escalated issues.

- Create and maintain SOPs, runbooks, and operational documentation.

- Support on-call escalations and ensure SLA & CSAT compliance.

Mandatory Skills :

- Strong hands-on experience with Citrix Virtual Apps

- Expertise in MCS and PVS provisioning methods.

- Experience with Citrix Director, image management, and application/desktop publishing.

- Knowledge of Citrix upgrades, patching, and policy management.

- Understanding of VDI architecture and desktop hosting models.

- Experience with ITSM tools and ITIL-aligned processes.

Good to Have :

- Citrix Cloud exposure.

- Basic knowledge of NetScaler / ADC.

- Experience in offshore or managed services operations.

Certifications :

- Citrix Certified Associate Virtualization (CCA-V) Preferred.

- ITIL Foundation Added advantage.