L2 Cloud Operations Support Engineer (Fixed Term Contract)
Summary
Fixed-term contract role providing L2 cloud operations support across Microsoft Azure and AWS: day-to-day incident, change and request handling, compute/storage administration, provisioning with Terraform and Ansible, networking and connectivity troubleshooting, Kubernetes support, CI/CD pipeline monitoring, and backup/DR operations including Azure Site Recovery.
Skills Area and Expected Capability:
Cloud Platforms
Hands-on administration and L2 support experience across
Microsoft Azure and Amazon Web Services.
Compute and Storage
Azure Virtual Machines, AWS EC2, OS golden images,
Azure Storage Accounts, managed disks, Amazon EBS and related
services.
Infrastructure as Code
Strong working knowledge of Terraform for provisioning and
configuration management.
Configuration Automation
Hands-on experience with Ansible, scripting, reusable automation,
and operational runbooks.
Networking
VNET, VPC, subnetting, routing, connectivity troubleshooting,
and infrastructure integration for Zscaler and Alkira.
Containers
Operational knowledge of Kubernetes, container provisioning,
deployment support, cluster monitoring, and lifecycle management.
CI/CD
Experience executing and monitoring infrastructure pipelines and
troubleshooting deployment failures.
Data Protection and DR
Cloud-native backup, restore operations, Azure Site Recovery,
regional failover, failback, and DR testing support.
Service Operations
Incident, service request, change, problem, escalation,
documentation, KPI reporting, and technical coordination.
Preferred Certifications:
- Microsoft Certified: Azure Administrator Associate (AZ-104).
- AWS Certified SysOps Administrator Associate.
- AWS Certified Solutions Architect – Associate.
- Terraform Associate certification is an advantage.
- Kubernetes certification such as Certified Kubernetes Administrator (CKA) is an advantage.
