L2 Desktop Support Engineer

We’re looking for an experienced Level 2 EUC Support Engineer to deliver reliable onsite IT support, troubleshoot technical issues, and ensure a seamless end-user experience across designated office locations.

What You’ll Do

• Provide Level 2 onsite technical support for desktops, laptops, peripherals, applications, and other end-user devices.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Deliver professional and discreet VIP and executive support.
• Perform hardware replacements, device swaps, break-fix repairs, and equipment upgrades.
• Configure and deploy devices, including BIOS, operating systems, drivers, applications, encryption, VPN, and authentication.
• Troubleshoot LAN, WAN, WLAN, remote access, and other network connectivity issues.
• Support Microsoft Windows, Apple macOS, enterprise applications, file and print services, and meeting room AV equipment.
• Perform device refresh, IMAC activities, imaging, deployment, decommissioning, and equipment lifecycle management.
• Support employee onboarding and offboarding, including device and application setup or removal.
• Coordinate with OEMs and third-party vendors for imaging, shipment, warranty replacements, and repairs.
• Maintain accurate IT asset records and service tickets, escalating complex issues when necessary.
• Support technical projects, meeting rooms, video conferencing, and onsite activities while following security and change-management procedures.

Skills

What You Need

• Proven experience in Level 2 End User Computing, Desktop Support, or onsite IT support.
• Strong troubleshooting skills across hardware, software, operating systems, applications, and peripherals.
• Hands-on experience with Microsoft Windows and Apple macOS.
• Experience with Active Directory, domain environments, user accounts, permissions, and authentication.
• Good knowledge of LAN, WAN, WLAN, VPN, remote access, and network troubleshooting.
• Experience in device deployment, imaging, refresh, IMAC, configuration, and hardware replacement.
• Experience providing VIP or executive support in an onsite environment.
• Understanding of encryption, security controls, data protection, and change-management procedures.
• Familiarity with ITSM ticketing systems and incident/request management.
• Strong communication, customer service, and problem-solving skills.
• Proficiency in English and the applicable local language.
• Willingness to travel between designated client locations and a valid driving licence where required.

Preferred Experience

• Supporting enterprise IT environments.
• Coordinating with OEMs, vendors, and third-party service providers.
• Supporting meeting rooms, video conferencing, and audio-visual equipment.
• Managing IT assets and equipment lifecycle activities.
• Supporting employee onboarding and offboarding processes.