L2 Desktop Support Engineer UAE

• Client in 190+ countries
  
• 6000+ Engineers
  
• 200+ Enterprise Clients
  

Start your journey with Excis and grow with us!

Key Responsibilities

End-User & Executive Support

• Provide onsite technical support for desktops, laptops, mobile devices, printers, and peripherals.
  
• Act as the primary point of contact for executive users and provide VIP support.
  
• Troubleshoot and resolve hardware, software, operating system, and application issues.
  
• Support users working remotely or across multiple office locations.
  

Desktop & Endpoint Management

• Perform installation, configuration, imaging, deployment, maintenance, and replacement of desktops and laptops.
  
• Configure BIOS, operating systems, device drivers, Microsoft applications, VPN, encryption, and endpoint security settings.
  
• Perform hardware upgrades, software installations, and patch deployments.
  
• Conduct device refresh and lifecycle replacement activities.
  

IMAC Services

• Handle Install, Move, Add, Change, and Decommission (IMAC) requests.
  
• Coordinate scheduling with end users and relevant stakeholders.
  
• Perform data backup and restoration, user profile migration, and workstation configuration.
  
• Test equipment and applications after implementation to ensure proper functionality.
  
• Provide basic user orientation following new installations.
  

Infrastructure Support

• Perform basic troubleshooting of LAN, WAN, Wi-Fi, and network connectivity issues.
  
• Provide Level 1 support for voice and data cabling.
  
• Assist with file and print server support where required.
  
• Connect and configure end-user devices to network services.
  

Meeting Room & Audio-Visual Support

• Prepare meeting rooms and conference facilities for business meetings and events.
  
• Provide hands-and-feet support for audio-visual equipment and video conferencing systems.
  
• Troubleshoot conferencing equipment and coordinate vendor support when necessary.
  

Asset & Inventory Management

• Maintain accurate IT asset inventory records.
  
• Coordinate asset allocation, reconciliation, replacement, and disposal.
  
• Manage loaner laptops and shared devices where applicable.
  
• Handle hard disk retention and storage according to company policies.
  

Vendor & Service Coordination

• Coordinate with internal support teams and third-party vendors for incident resolution.
  
• Manage break-fix activities and warranty replacements.
  
• Escort vendors onsite when required.
  
• Support IT deployment projects and office relocations.
  

User Account & Workplace Support

• Support employee onboarding and offboarding activities.
  
• Configure user workstations, applications, and access permissions.
  
• Assist with secure remote access and portable storage requests.
  
• Support shared workstation environments and multiple user profiles.
  

Documentation & Compliance

• Ensure all incidents and service requests are accurately documented.
  
• Maintain detailed ticket updates and obtain end-user confirmation upon resolution.
  
• Prepare monthly operational reports.
  
• Follow change management, security, and IT compliance procedures.
  

Requirements

• 3–8 years of experience in Desktop Support or End-User Computing.
  
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Azure AD, SCCM, Intune, VPN, and endpoint management.
  
• Experience supporting printers, scanners, mobile devices, and peripheral equipment.
  
• Basic knowledge of networking (LAN/WAN/Wi-Fi) and server environments.
  
• Experience with ITSM tools such as ServiceNow, Jira, or similar ticketing systems.
  
• Excellent troubleshooting, communication, and customer service skills.
  
• Ability to prioritize multiple support requests in a fast-paced environment.
  
• Fluent in English; knowledge of the local language is an advantage.
  
• Valid driving license preferred.
  

Benefits

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Dubai and be at the forefront of IT support excellence!