L2 Desktop Support Specialist – IT Support Specialist

Responsibilities Provide L2 technical support for desktops, laptops, printers, mobile devices, and peripherals. Troubleshoot Windows operating system, Microsoft Office 365, and application issues. Diagnose and resolve hardware and software problems. Perform PC imaging, software installation, configuration, upgrades, and break/fix support. Support Active Directory user accounts, password resets, permissions, and Group Policy. Troubleshoot network connectivity, VPN, Wi-Fi, and related issues. Ins…