L2 EUC Support Engineer – Microsoft 365 & Intune

About the role

This is an exciting opportunity to provide Level 2 end-user computing support to Nufarm's regional and global workforce. Working remotely, you'll partner closely with regional L1 and L1.5 support teams, acting as their technical escalation point and helping them resolve endpoint, application, collaboration and access-related issues. As a capable technical generalist, you'll troubleshoot a broad range of Windows, Microsoft 365, Microsoft Intune, identity, messaging and connectivity issues. You'll also engage Senior L2 Engineers and the EUC Services Infra Lead when complex solution design or deeper technical guidance is required.

Key responsibilities

• Act as the regional Level 2 escalation point for end-user computing incidents and service requests.
• Troubleshoot and resolve endpoint, application, messaging, collaboration, connectivity and identity-access issues.
• Partner with regional L1 and L1.5 support teams by providing remote technical guidance, coaching and troubleshooting support.
• Support Windows 10 and Windows 11 endpoints and Microsoft Intune-managed devices.
• Troubleshoot application deployment, mobile device management, device compliance and Windows Autopilot provisioning issues.
• Support Windows 365, Azure Virtual Desktop, Microsoft Edge configuration and Universal Print.
• Manage day-to-day Microsoft Entra ID and Active Directory support, including accounts, groups, passwords, MFA, Conditional Access and application access.
• Support the HR-driven Joiner, Mover and Leaver lifecycle, escalating complex identity matters when required.
• Troubleshoot Exchange Online mailboxes, mail flow, SMTP relay and Exchange Online Protection transport rules.
• Provide first-level support for Microsoft Teams telephony and meeting-room devices, including PSTN calling, auto attendants and room hardware.

About you

• Approximately three to five years of practical experience in an IT service desk, desktop support, end-user computing or similar technical support role.
• Hands-on experience providing Level 2 support within a Microsoft 365 environment.
• Strong troubleshooting and analytical skills across Windows 10 and Windows 11 laptops and desktops.
• Practical experience supporting endpoint and application issues, software installations and mobile devices.
• Working knowledge of Microsoft Intune-managed devices, including application installations, device compliance, mobile device management and endpoint support.
• Experience supporting Microsoft Entra ID or Active Directory accounts, groups, passwords, MFA and access-related requests.
• Good understanding of Microsoft 365 productivity and collaboration tools, including Outlook, Teams, SharePoint and OneDrive.
• Experience troubleshooting everyday network connectivity, VPN and printing issues.
• Ability to guide and support L1 and L1.5 teams remotely.
• Working knowledge of ITIL incident, request and change-management processes.

About us

Nufarm is a global crop protection and seeds technologies company that helps farmers and businesses meet the global challenges of food, feed, fibre and food production. Whether it's commercialising the world's first plant-based omega-3, launching precision agricultural solutions, unlocking biomass oils for more sustainable fuels and fast-moving consumer goods, introducing innovative crop protection solutions, or delivering the crop and seed solutions farmers depend on every day, Nufarm is evolving with agriculture to drive value for customers.